The Department of the Interior and Local Government (DILG)- Central Visayas successfully hurdled the global standards for its quality management system with the recent conferment of International Organization for Standardization (ISO) 9001:2015 certification.
Director Leocadio Trovela and Assistant Director Maria Loisella Lucino formally received the certificate of registration from the officials of the Worldwide Quality Assurance (WQA) Philippines as a proof of the agency’s adherence to global standards.
During his speech, Trovela commended the process owners and employees of the regional office for their efforts which significantly contributed to the ISO certification.
The Regional Director said that the ISO 9001:2015 certification is a stamp that prompts them to deliver their commitment in improving the delivery of quality services, complying regulatory requirements, and enhancing customer satisfaction.
Certification to ISO 9001:2015 means that an organization or office has been audited by a third party certification body and has been found compliant with the internationally accepted standards for quality management and processes.
ISO 9001 is an internationally recognized provider of a framework for a quality management system. It delivers a framework for monitoring and measuring performance and operations, ensuring efficiency and customer satisfaction.